ALL INCLUSIVE PRICING - Prices Include Product, Print, Origination & Delivery To One UK Address - Just Add the VAT
How To Order | Indigo Promotions
Step-by-step guide

How To Order Promotional Products

At Indigo, we believe in the power of personalisation. That's why we don't offer an impersonal online ordering function — we understand the complexities of branding products and know that sometimes certain logos just don't work on certain items.

Simply choose one of the contact options below and our team will guide you through the process, helping you find the perfect branded merchandise for your needs.

Start your order in the way that suits you best

Call 01606 871555 Email Your List Add to Wishlist & Get a Quote
25+ Years Experience All-Inclusive Pricing — No Hidden Fees Free Artwork Proof on Every Order Fast UK Delivery

The Ordering Process

Below you'll find our step-by-step promotional products ordering process, from product selection through to delivery.

Choose Your Promotional Products & Get In Touch

Add your favourite products to your enquiry basket or simply email your wishlist to [email protected].

Upload or send us your logo or design and our team will prepare your tailored quote.

Prefer to talk it through? Give us a call on 01606 871555 and we'll happily help you choose the right products.

Receive Your Tailored Quote

We'll review your selections, check your artwork, and send you a personalised quotation.

If you're working to an event date or deadline, just let us know — we're very good at working to tight timelines.

Best Price Promise: we'll beat any like-for-like quote

Confirm Your Promotional Products Order

When you're ready to go ahead, simply reply to your quote confirming:

  • Product choice
  • Colour(s)
  • Quantities
  • Delivery address
  • Purchase order number (if applicable)
  • Required deadline

We'll then send your full order confirmation including delivery timings.

Approve Your Free Artwork Proof

You'll receive a professional visual proof showing exactly how your logo will appear on your chosen branded merchandise. This is where your promotional products really start to come to life.

Take a moment to review the artwork and make sure everything looks perfect. If you'd like any tweaks or adjustments, our artwork team will be happy to refine it for you.

Once you're completely happy and approve the visual, we'll move your order into production so your custom branded merchandise can be brought to life.

Production of Your Order Begins

Once you've approved your visual proof, the exciting part really begins. Your branded merchandise moves into production.

From this point, your order is being carefully prepared and produced, with your logo brought to life across your chosen promotional products.

Your quoted lead time starts here, and our team will keep everything on track so your custom branded merchandise is ready for delivery just as planned.

Delivery

The moment you've been waiting for — your branded merchandise is on its way!

We'll be in touch via email to confirm your delivery date, and once everything has been dispatched you'll receive tracking details so you can follow its journey.

As always, we'll work to the delivery dates we've agreed with you.

Payment

Payment Information

Simple, secure and transparent

For first-time orders, payment is required upfront before production begins.

For future orders, we offer 28-day payment terms, subject to a successful credit check.

We accept payment by bank transfer (preferred), debit or credit card via secure Stripe payment link, or cheque.

For security reasons, we do not take card details over the phone. Instead, we'll send you a secure Stripe link via email where you can enter your details safely.

Accepted Payment Methods

Bank transfer (preferred)
Debit or credit card (secure Stripe link)
Cheque

Ready to get started?

Most customers begin by sending us a short list of products they like or a brief outline of their project. From there, we'll recommend the best options, prepare your artwork proof and guide you through the rest of the process.

Browse Products Email Your List Call 01606 871555

Frequently Asked Questions

We know ordering branded merchandise can come with a few questions — whether it's your first time or part of an ongoing project. Here you'll find answers to the questions we're asked most often about artwork, proofs, lead times, payment and delivery.

About Indigo

Why choose Indigo?
Indigo is a family-run business founded in 2000, with over 25 years of experience supplying high-quality branded giveaways and promotional products.

We're proud to offer a huge range of over 5,000 corporate giveaways and merchandise ideas, from custom pens and branded mugs to logo-printed clothing, promotional bags, and much more. We also have a strong focus on sustainable branded merchandise, helping businesses make greener choices.

With unbeatable low prices, fast UK delivery, and expert support from start to finish, we're here to make the whole process simple and stress-free.

Ordering & Pricing

What is all-inclusive pricing for promotional products?
At Indigo, we want pricing to feel clear, simple, and stress-free. That's why our all-inclusive prices cover everything from the product and printing to setup and delivery.

Delivery is included to one UK address, so you can relax knowing there won't be any unexpected costs. The only additional charge to add is VAT.
Can you beat or match a competitor quote for promotional merchandise?
Yes, absolutely. If you ever feel your quote isn't offering the best value, just let us know. Our team will always do their best to match or even beat any written, like-for-like competitor quote. Your business really matters to us, and we'll work with you to make sure you get the best possible deal.
Can I order fewer than the minimum quantity?
Unfortunately, we're not able to offer orders below our minimum quantities. These minimums are in place to ensure you receive the best value possible, as the costs of print setup and delivery mean it isn't usually cost-effective to produce smaller runs. If you're unsure what quantity would work best for your needs, our team will always be happy to help advise.

Samples & Product Selection

Can I request free samples of custom merchandise?
We understand that being able to see and feel a product in person can make it much easier to decide if it's the right fit for your business. That's why we're happy to offer unbranded samples to help you make your choice with confidence.

Samples are usually provided free of charge, though please note that some higher-value items may require a small fee.

If you'd like to see your own logo on an item before placing a full order, we can also provide branded pre-production samples. These do come with a cost, which can vary depending on the product, so please get in touch and we'll be happy to advise.
Can you recommend merchandise based on our audience or goals?
We'd love to help with that. Putting together tailored ideas is one of our favourite parts of the process. Just share your event type, goals, target audience and budget, and we'll create thoughtful merchandise suggestions that feel right for you.

Artwork, Logo Files & Design

Can you add my business logo onto any of your promotional products?
Absolutely! We specialise in creating high-quality promotional merchandise that's personalised with your logo or design. Our team will work with you to make sure everything looks just right, and we'll always send you a visual proof to approve before we go ahead with production.
What artwork file format do I need for promotional products?
To make sure your branding looks its absolute best in print, we recommend supplying your artwork in its original vector format. The ideal file types are PDF, EPS, or AI, as these allow us to produce the highest-quality finish possible.

If you're unable to provide a vector file, don't worry — our design team can often re-draw or recreate your logo for you, so it's ready for printing. Just send over what you have and we'll be happy to advise.
What if I don't have print-ready artwork for my logo?
That's absolutely fine. If your logo or design isn't ready for print, our in-house artwork specialist can help prepare it for use on your branded merchandise. Simply email us or give us a call and let us know what you're hoping to achieve, and we'll do everything we can to support you.
How do I send you my logo or artwork?
If your file is under 10MB, you can email it to us at [email protected] or [email protected].

For larger files, we recommend using a file sharing service such as WeTransfer or MailBigFile, which allow you to send files up to 2GB free of charge.
Can you help refine or adjust our design?
Absolutely, and it's something we're always happy to support with. Our in-house artwork team are here to make sure your promotional items look their very best. Just let us know what you'd like to refine or adjust, and we'll take care of it.
Do you keep my artwork on file?
Yes, we do! We'll always keep your artwork safely on file, so it's ready to use for any future orders and makes reordering quick and easy.

Production Times & Delivery

When does production start for custom promotional products?
Production begins once your artwork has been approved. This is also when your lead time starts, so approving your visual promptly helps keep everything on track.
How long do custom promotional products take?
Lead times can vary depending on the product and branding method. We'll always confirm timelines with you before production begins so you know exactly what to expect.
What if I need an item sooner than the lead time shown on the website?
If you're working to a tight deadline, just get in touch. Thanks to our strong relationships with trusted trade factories, we can supply fast promotional items by accelerating production and delivery. We'll always do our best to call in a favour where possible — because making sure you have exceptional branded merchandise, right when you need it, matters to us.
Can you deliver to multiple locations?
Yes, we can arrange delivery to as many locations as needed. It's helpful to let us know this when requesting your quote, as additional delivery costs may apply.
Do you deliver internationally?
Yes, we're able to deliver your business merchandise to most locations worldwide. Just let us know where you'd like your items sent when requesting your quote, and we'll make sure your all-inclusive pricing reflects delivery to your chosen destination.

Payment Terms & Invoicing

What payment methods do you accept?
We accept payment by bank transfer, as well as all major credit and debit cards. Card payments are processed securely through a Stripe payment link, giving you a safe and simple way to pay.
When is payment required?
For first-time orders, payment is required upfront before production begins. For future orders, we can offer convenient 28-day payment terms, subject to a credit check.

Card payments are made securely via a Stripe payment link sent by email, so your details are never taken over the phone.
Will I receive a VAT invoice?
Yes, absolutely. We're a VAT-registered business, and your VAT invoice will usually be sent over once your order has been delivered.

Aftercare & Reordering

Who will I deal with during the process?
You'll be supported by our team throughout your order. From enquiry and artwork through to production and delivery updates, we'll keep you informed every step of the way.
What happens if I spot an issue after delivery?
If anything doesn't seem quite right, just get in touch with us and we'll look into it straight away. We'll always do our best to put things right.
Can I reorder the same item again in the future?
Yes, you can. Once your design is set up with us, reordering is quick and straightforward whenever you need more. We'll keep everything on file to make the process as easy as possible.

People Also Ask

How long do promotional products take to produce?
Production times for promotional products vary depending on the item and branding method. Once your artwork proof is approved, most orders are produced within the lead time quoted at the time of ordering. Our team will always confirm delivery dates with you before production begins.
Do I get to approve artwork before my order is produced?
Yes. Before any promotional products go into production, we send you a visual proof showing your logo on the chosen items. This allows you to review the design, request changes if needed, and approve the artwork before production begins.
What information do I need to order promotional products?
To start an order, it's helpful to provide the products you're interested in, your logo artwork, the quantity required and your delivery deadline. If you're unsure about any of these, our team can help recommend suitable products and guide you through the process.
Can I reorder the same promotional products again?
Yes. Once your artwork and product details are on file, reordering promotional products is straightforward. Many of our clients reorder the same items for repeat events or ongoing marketing campaigns.

Still Have A Question?

Our team are always happy to help. Get in touch and we'll guide you through the next step.

Browse Products Email Your List Call 01606 871555

Supporting Your Branded Merchandise Journey

Indigo Promotions works with organisations across sectors to create considered, high-quality branded merchandise that represents their brand with confidence. From promotional merchandise and branded items to fully personalised company merchandise, we support businesses of all sizes in creating products that feel intentional and well-made.

Whether you're exploring promotional products for small business, sourcing trade show promotional items, or looking for unique branded merchandise for a campaign or event, our approach is always the same: thoughtful guidance, reliable delivery and merchandise that reflects your brand.

Call 01606 871555 Email Us

Order & enquire by phone 01606 871555
or email

QUICK CONTACT

Indigo Promotions Ltd, Unit 6, The Business Centre, Barlow Drive, Winsford CW7 2GN

01606 871555

sales@indigo-promotions.co.uk

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